Mop Care + Policy

The Jardine Store

Mop Care+ Policy

Making cleaning easier, more reliable, and stress-free — while keeping your mop performing at its best.

Quarterly Pad Delivery

Two pairs of replacement mop pads delivered every three months automatically.

Free Delivery

Complimentary delivery throughout Trinidad & Tobago on every subscription order.

Extended Warranty

Six-month extended parts warranty on your mop while your subscription is active.

Our Promise to You

What is Mop Care+?

Mop Care+ is our subscription programme designed to keep your mop in peak condition. As a subscriber, you receive fresh replacement pads on a quarterly schedule, free delivery, and an extended parts warranty — so you never have to worry about your mop underperforming.

Subscription & Delivery

What's included in my Mop Care+ subscription? What's included in my Mop Care+ subscription?

Each subscription includes:

• Two pairs of replacement mop pads every three months
• Complimentary delivery throughout Trinidad & Tobago
• Six-month extended parts warranty on your mop while your subscription is active

When will I be billed? When will I be billed?

You are charged at the beginning of each quarterly cycle to ensure uninterrupted deliveries and subscriber benefits. Please ensure your payment method is up to date before each billing date.

How does the delivery schedule work? How does the delivery schedule work?

Replacement pads are shipped once per quarter. You will receive email notifications both when your order is being prepared and when it has been dispatched.

Please update your delivery address via the customer portal before your next billing date to avoid any delays.

Can I change my delivery address? Can I change my delivery address?

Yes — you can update your delivery address at any time through the customer portal. Make sure changes are saved before your next billing date to take effect on your upcoming shipment.

Extended Warranty

What does the extended parts warranty cover? What does the extended parts warranty cover?

The six-month extended parts warranty covers:

• Manufacturing defects under normal household use
• Eligible mop parts that fail due to a manufacturing defect

The warranty is active for the duration of your Mop Care+ subscription.

What is NOT covered by the warranty? What is NOT covered by the warranty?

The following are excluded from warranty coverage:

• Mop pads (consumable items)
• Accidental damage
• Damage caused by misuse, abuse, or neglect
• Repairs carried out by unauthorised parties

How do I make a warranty claim? How do I make a warranty claim?

To make a warranty claim, contact us via WhatsApp at +1 (868) 269-5196 or email support@myjardine.com with your order details and a description of the issue. Our team will review your claim and advise on next steps.

Cancellations & Changes

How do I manage or cancel my subscription? How do I manage or cancel my subscription?

You can manage, pause, or cancel your subscription at any time through the customer portal. Any changes must be made before your next billing date to take effect on the upcoming cycle.

Can I cancel an order that has already been processed? Can I cancel an order that has already been processed?

Unfortunately, orders that have already been processed or shipped cannot be cancelled mid-cycle. Please ensure any changes are made before your billing date to avoid unwanted charges or shipments.

What happens to my warranty if I cancel? What happens to my warranty if I cancel?

The six-month extended parts warranty is an active subscriber benefit. If your subscription is cancelled, the extended warranty will no longer apply from the cancellation date. Standard product warranty terms will still apply.