A Pre-Order item is a product that is not currently available for immediate delivery but is expected to become available from our supplier or through an incoming shipment.

Products available for pre-order will be clearly identified on the applicable product page.

Estimated availability or delivery periods displayed for pre-order products are provided as a guide and may be subject to change.

Your pre-order is considered confirmed once any required payment or deposit has been received and the order has been accepted by The Jardine Store.

If we are unable to secure the product from our supplier, we will contact you and any amount paid toward the unavailable product will be refunded.

The product price confirmed when your pre-order is accepted will generally remain the price applicable to that order.

If a supplier advises us of a material pricing change before the order has been confirmed with the supplier, we will contact you before proceeding.

Any separately applicable shipping, customs, taxes or other charges will be handled in accordance with the relevant Jardine policies.

Requests to change the product, colour, size, style, quantity, model or variation should be submitted as soon as possible.

Once an order has been submitted or confirmed with the supplier, we cannot guarantee that changes can be accommodated.

Any approved change resulting in a price difference must be settled before or upon delivery, as applicable.

Where an order contains both in-stock and pre-order products, delivery timing may differ.

The Jardine Store may either:

• Hold the order until all products are available; or
• Arrange separate deliveries where appropriate.

Any additional delivery charges will be communicated before they are incurred.

For eligible local pre-orders valued at TT$5,000 or less, customers may:

• Pay in full when placing the order; or
• Select Payment on Delivery, where available.

Where Payment on Delivery is selected, the full outstanding amount must be paid when the order is delivered.

For pre-orders exceeding TT$5,000, customers may choose either:

• Full payment when placing the order; or
• A minimum 50% deposit to secure the order.

Where the 50% deposit option is selected, the remaining 50% balance may be paid before delivery or upon delivery, where Payment on Delivery is available.

Products will not be released to the customer until the full outstanding balance has been settled.

Payment on Delivery is available for eligible pre-orders within Trinidad & Tobago.

For pre-orders valued at TT$5,000 or less, the full order value may be paid upon delivery where this option is offered.

For pre-orders valued at more than TT$5,000, a minimum 50% deposit is required to confirm and secure the order, with the remaining balance payable upon delivery.

Payment on Delivery availability may depend on the product, order value, delivery location and any special-order requirements. The Jardine Store reserves the right to request a deposit or full payment in advance for certain products.

Payment on Delivery is not generally available for international orders.

Where a deposit has been paid, the outstanding balance must be settled before or upon delivery, depending on the approved payment arrangement.

Products will not be handed over or released to the customer until the outstanding balance has been paid in full.

If the balance remains unpaid after reasonable attempts to contact the customer, The Jardine Store may cancel the order.

Where cancellation occurs after supplier commitments or other costs have already been incurred, any refund will be assessed based on the circumstances and reasonable non-recoverable costs incurred, subject to applicable consumer law.

Any estimated arrival, availability or delivery date provided for a pre-order is an estimate and not a guaranteed delivery date.

Pre-order products may be affected by circumstances outside The Jardine Store's direct control, including:

• Manufacturer or supplier delays
• International shipping delays
• Customs clearance
• Port or freight delays
• Weather conditions
• Production delays
• Carrier disruptions
• Public holidays
• Other unforeseen supply-chain circumstances

Where we become aware of a significant delay, we will make reasonable efforts to update affected customers.

A delay in the estimated arrival date does not automatically mean that a pre-order has been cancelled.

Where a supplier advises us of a revised arrival period, customers will be provided with updated information where available.

If a product becomes permanently unavailable or The Jardine Store determines that the order cannot reasonably be fulfilled, the customer will be offered an appropriate alternative where available or a refund of any amount paid for the affected product.

If you wish to cancel a pre-order, please contact The Jardine Store as soon as possible.

Where a cancellation request is received before the product has been ordered or committed with our supplier, we will normally be able to cancel the order and process the applicable refund.

Where the product has already been ordered, manufactured, imported or otherwise committed specifically for the customer's order, cancellation will be reviewed based on the circumstances.

Any reasonable and non-recoverable supplier, freight, transaction or other costs already incurred may be taken into consideration when determining the amount refundable.

If a pre-order item arrives damaged, defective or different from the product ordered, please contact The Jardine Store as soon as possible and provide your order number, photographs and a description of the issue.

The matter will be reviewed in accordance with The Jardine Store's Return & Refund Policy.

Once a pre-order has been delivered, eligible return requests will be handled in accordance with The Jardine Store's Return & Refund Policy.

Special conditions may apply to custom-made, personalised, made-to-order or specially sourced products and will be communicated where applicable.