Orders are generally processed within 2–3 business days.

Orders are not normally processed, shipped or delivered on weekends or public holidays.

During periods of high order volume, processing or delivery may take longer than usual. If there is a significant delay affecting your order, we will contact you by email or telephone.

We deliver throughout Trinidad & Tobago using our local courier service.

Standard delivery within Trinidad & Tobago is free, unless otherwise stated on the applicable product page or at checkout.

Estimated delivery is generally within 2–3 business days after processing. Delivery times are estimates and may be affected by location, courier schedules, weather, public holidays or circumstances outside of our control.

Once your order has been dispatched, you will receive the applicable delivery or tracking information where available.

Customers are responsible for providing an accurate delivery address and contact number when placing an order.

International orders may be shipped using FedEx, DHL or another approved international courier, depending on the destination, product and available service.

Available shipping charges will be calculated and displayed at checkout where possible.

International shipping costs are determined by factors including:

• Destination
• Product weight
• Package dimensions
• Number of items ordered
• Courier service selected

International carrier rates may fluctuate.

If the final shipping charge is materially different from the amount originally calculated at checkout, The Jardine Store will contact you before dispatching your order.

Any additional shipping charge will be communicated to you for approval before the order is shipped.

If you do not wish to proceed with the revised shipping charge, you may request cancellation of the affected order before dispatch.

Once your international order has been prepared for shipment, tracking information will be provided by email where available.

Customers are responsible for monitoring their shipment and responding to any requests from the courier or destination-country customs authorities.

International shipping charges paid to The Jardine Store do not include customs duties, import taxes, VAT, brokerage fees, customs clearance charges or other fees that may be imposed by the destination country, unless expressly stated otherwise at checkout.

These charges are the customer's responsibility.

The Jardine Store does not control or determine the amount of customs duties, taxes or clearance fees charged by another country.

Customers are responsible for understanding and complying with the import requirements applicable in their destination country before placing an order.

International delivery times are estimates and may be affected by:

• Customs processing
• Courier delays
• Weather conditions
• Public holidays
• Import inspections
• Incorrect or incomplete delivery information
• Circumstances outside The Jardine Store's control

The Jardine Store cannot guarantee a specific international delivery date once an order has been handed over to the courier.

Customers are responsible for ensuring that all shipping information is complete and accurate before submitting an order.

Additional courier, redelivery, return or customs charges resulting from an incorrect or incomplete address may be the responsibility of the customer.