Returns and Refunds Policy

The Jardine Store

Return & Refund Policy

Shop with confidence. Easy returns, fast refunds, and friendly support.

14-Day Returns

Submit a return claim within 14 calendar days of receiving your order.

Courier Pickup

We schedule a courier to collect your return at your convenience.

Fast Refunds

Approved refunds are returned to your original payment method promptly.

Simple Process

How Returns Work

Step 1 — Email Us: Send your return request to support@myjardine.com with your order number and reason.

Step 2 — We Confirm: Our team reviews your request and confirms eligibility within 1–2 business days.

Step 3 — Courier Collects: We arrange a courier pickup at a time and date that works for you.

Step 4 — Refund Issued: Once your item is received and inspected, your refund is processed to your original payment method.

Returns

How long do I have to make a return? How long do I have to make a return?

You have 14 calendar days from the date you received your shipment to submit a return claim. Items must be unused and in their original condition with proof of purchase.

How do I start a return? How do I start a return?

Simply email us at support@myjardine.com with your order number and reason for return. Our team will respond within 1–2 business days to confirm eligibility and arrange pickup.

Do I need to drop off my return? Do I need to drop off my return?

No — we make it easy. A courier service will collect your return at a mutually convenient scheduled time and date. You don't need to travel anywhere.

What condition must items be in for a return? What condition must items be in for a return?

Items must be unused, in the same condition as received, and in their original packaging. Please include your receipt or proof of purchase.

Refunds

When will I receive my refund? When will I receive my refund?

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method. The timeline depends on your card issuer's processing policies.

Will I get a full refund? Will I get a full refund?

If the product and packaging are unopened and undamaged, you are eligible for a full refund.

If the packaging has been opened and the product used, a partial refund may apply.

Items that are damaged through improper use are not eligible for a refund.

Who covers return shipping costs? Who covers return shipping costs?

For orders without free shipping, all shipping costs including return shipping are covered by the customer.

For orders that included free shipping, only the return shipping cost is the customer's responsibility.