You have 14 calendar days from the date you received your shipment to submit a return claim. Items must be unused and in their original condition with proof of purchase.

Simply email us at support@myjardine.com with your order number and reason for return. Our team will respond within 1–2 business days to confirm eligibility and arrange pickup.

No — we make it easy. A courier service will collect your return at a mutually convenient scheduled time and date. You don't need to travel anywhere.

Items must be unused, in the same condition as received, and in their original packaging. Please include your receipt or proof of purchase.

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method. The timeline depends on your card issuer's processing policies.

If the product and packaging are unopened and undamaged, you are eligible for a full refund.

If the packaging has been opened and the product used, a partial refund may apply.

Items that are damaged through improper use are not eligible for a refund.

For orders without free shipping, all shipping costs including return shipping are covered by the customer.

For orders that included free shipping, only the return shipping cost is the customer's responsibility.

Email support@myjardine.com and provide:

• Your order number
• The product you wish to return
• The reason for the return
• Photographs of the product and packaging, where relevant

Our team will review your request and provide the appropriate return instructions.

Do not ship an international return until your return request has been approved by The Jardine Store.

Customers are responsible for arranging and paying the full cost of returning an international order to The Jardine Store.

Return shipping costs are non-refundable.

We strongly recommend using a tracked and insured courier service, particularly for original artwork, fragile items and high-value products.

The Jardine Store is not responsible for products that are lost or damaged while being returned by the customer.

For an approved international return, only the eligible purchase price of the returned product will be refunded.

The following charges are non-refundable:

• The original international delivery or shipping fee
• The cost of shipping the product back to The Jardine Store
• Customs duties
• Import taxes
• Brokerage fees
• Customs clearance charges
• Foreign transaction fees
• Currency conversion fees charged by a bank or payment provider

For example, if a customer purchases a product for US$300 and pays US$60 for international delivery, the maximum eligible refund would be US$300, subject to the product meeting the return conditions.

The original US$60 delivery charge would not be refunded, and the customer would also be responsible for the cost of returning the product.

If an international order arrives damaged, defective or incorrect, please contact The Jardine Store as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number
• Photographs of the product
• Photographs of the shipping packaging
• A description of the issue

Please retain all original packaging while the matter is being reviewed.

Do not return a damaged, defective or incorrect item until The Jardine Store provides instructions.

Once the issue has been reviewed, we will advise you of the appropriate resolution. Depending on the circumstances and product availability, this may include a replacement, refund, store credit or another appropriate solution.

Products purchased through the Jardine Marketplace are processed through The Jardine Store.

Customers should contact The Jardine Store directly regarding any Marketplace return or refund.

Marketplace products should not be returned directly to an individual vendor unless specifically instructed by The Jardine Store.

Original artwork and one-of-one products must be returned in the same condition in which they were received and with their original protective packaging.

We strongly recommend tracked and insured shipping when returning artwork, fragile products or other high-value items.

We generally do not process direct exchanges for international orders.

If an international customer would like a different product, size, variation or item, the approved return should first be completed and a new order placed.

The customer will be responsible for the applicable shipping costs on the new international order.

Once a returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, the refund will be processed to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your bank, card issuer or payment provider.

For international transactions, the amount credited to the customer's account may differ from the amount originally displayed in their local currency because of exchange-rate movements or fees charged by their financial institution.

The Jardine Store is not responsible for differences resulting from foreign exchange rates or financial institution fees.